Refund Policy & 60-Day Guarantee ↩️

🔄 Last updated 7 October 2026

Short answer

ExiTide™ carries a 60-day satisfaction guarantee from the date of delivery. If you are not satisfied, contact the official vendor's support team within 60 days, obtain return instructions, and send the bottles back — including empty ones. Refunds go to the original payment method and normally cover the product price; return shipping is usually the customer's responsibility. The guarantee applies to the whole order, so multi-bottle packages are covered too. 🛡️

Who administers the refund ℹ️

Read this first, because it saves people a week. ⏰

exxitiide.com is an independent information site. We did not take your payment and we cannot issue your refund. The guarantee is offered and administered by the official vendor that processed your order. The terms described on this page reflect the vendor's published guarantee as we understand it at the date above, and are provided for your convenience — the vendor's own terms, as shown at checkout and in your order confirmation, are the ones that legally apply. ⚖️

What the guarantee covers ✅

🛡️ Dissatisfaction for any reason — including “it did nothing for me”. You do not need to justify yourself.
📦 All package sizes — 1, 3 and 6 bottles alike. The window runs from delivery of the order, not per bottle.
🍾 Opened and partly used bottles, and empty ones. You are meant to have tried it.
🚛 Damaged or incorrect deliveries — report these within 48 hours of delivery with photographs for the fastest resolution.

What it does not cover ❌

⏰ Requests made after the 60-day window closes.
🚫 Product bought from a third-party marketplace seller rather than the official vendor — one of several reasons to buy from the official checkout.
📦 Return shipping cost, which is normally yours to pay.
💳 Any original shipping fee paid on a single-bottle order (another argument for the free-shipping packages).
🗑️ Orders where no product is returned at all, if the vendor requires a return.

How to request a refund — step by step 📋

Find your order confirmation 📧

It carries your order number and the vendor's support address. Search your inbox — and your spam folder — for “ExiTide”.

Email support before day 60 ⏰

Count from the delivery date. Include your order number, the checkout email address, and one line on why you are returning. Do not wait until day 59.

Get an RMA and the return address 🏷️

Most vendors will not process a package sent without a return authorisation number. Ask for it in writing and keep the email.

Ship with tracking 📮

Send all bottles, empty or not, with the RMA number on or in the parcel. Always use a tracked service — tracking is your proof of return.

Expect 5–10 business days 💳

After the return is received and inspected, the refund goes back to your original payment method. Your bank may add a few days on top.

Key takeaways 📌

Count the 60 days from delivery, not from the order date. 📅
Keep the bottles — empty ones count, and a return without them can be refused. 🍾
Always get a return authorisation number before shipping anything back. 🏷️
Always ship with tracking; without it you have no proof the return arrived. 📮
Buy only from the official vendor — marketplace purchases are not covered. 🛒

Cancelling an order before it ships 🛑

Contact vendor support immediately with your order number. If the warehouse has not picked it yet, cancellation is usually simple. Once a parcel is in transit it has to be handled as a return instead. 🚚

There is no subscription and no auto-ship on any ExiTide™ package, so there is nothing recurring to cancel. 🔓

Please do not start with a chargeback ⚠️

Raising a card dispute before contacting support usually makes things slower, not faster: the vendor's account is frozen for that transaction while the bank investigates, which can take up to 90 days. Email support first. If they genuinely do not respond within a reasonable time, you still have your card issuer's protection and, in the US, the FTC as a route for complaints. 🏛️

Refund questions 💬

Can I get a refund on a 6-bottle order? 📦

Yes. The guarantee attaches to the order, not to a single bottle — which is why buying six at $49 and reviewing at day 60 is the lowest-risk way to get the best price. 🧠

Do I have to return empty bottles? 🍾

Usually yes, and it is in your interest to: returning everything, empty bottles included, is the cleanest possible claim. ✅

How long does the money take to arrive? ⏳

Typically 5–10 business days after the vendor receives and inspects your return, plus whatever your bank adds. 💳

I bought from a marketplace seller instead. 😑

Then the manufacturer guarantee does not apply and you are limited to that marketplace's own return policy. Details on the price page. 🚫

Refund Policy & Guarantee ↩️